Families & Guardians | HealthBridge Care Services

For Families

“Allow our team to provide compassionate care for your loved one.”

At HealthBridge Care Services, we understand that choosing the right support for your family member can feel overwhelming. That’s why we make the process clear, caring, and straightforward. Our team is here to walk alongside you every step of the way.

How to Get Started

Step 1: Contact Us

Reach out through our online form or give us a call. We’ll listen to your family’s needs and answer your first questions.

Step 2: Consultation

We’ll schedule a one-on-one consultation to learn about your loved one’s goals, challenges, and strengths. This helps us match the right services and support.

Step 3: Care Plan

Together, we’ll build a personalized Care Plan that aligns with Medicaid-approved services and your family’s priorities.

Step 4: Begin Services

We’ll connect your loved one with a compassionate Direct Support Professional (DSP) and begin services in your home or community. Families receive updates and ongoing communication as care continues.

Get Started

Frequently Asked Questions (FAQs)

1. What services are covered by Medicaid?
We provide services approved under the NC Innovations Waiver and through Alliance Health, including Community Living Support, Respite Care, Day Support, Alternative Family Living (AFL), ABA and Specialized Care, and Supported Employment.

2. Do you provide transportation?
Yes. Many of our DSPs help with safe transportation to community activities, appointments, and job placements as part of your care plan.

3. How do I request respite care?
You can request respite care by contacting us directly. We’ll confirm eligibility through Medicaid and arrange flexible respite services to give you the support and rest you need.

4. How do you match DSPs with families?
We carefully match DSPs based on training, personality, and your loved one’s needs to create the best fit possible.

5. What makes HealthBridge different?
We focus on family-centered care, clear communication, and community inclusion. Our goal is not only to provide services, but to build lasting partnerships with families.

At HealthBridge Care Services, you are never alone. We’re committed to helping your loved one live with dignity, independence, and joy — while giving your family the peace of mind you deserve.